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Domestic abuse support services

Individuals who experience domestic abuse do not always have additional needs for care and support, but you may still work with or alongside those who need assistance in prevention or protection outside of the safeguarding (s42 Care Act) process. This can include physical, financial or emotional abuse, coercion and control, or other domestic abuse aspects.

When working with and supporting those adults, there may be times when you feel you need more information or advice from more specialist services.

Across the county, there are a wide range of those additional services available depending on the need / location.

There is additional information about domestic abuse on this website you might find useful: Domestic Abuse | Norfolk Safeguarding Adults Board and also Carers and safeguarding | Norfolk Safeguarding Adults Board

Below are links to a variety of services, charities, and local and national helplines.

If anyone is at immediate risk of harm, phone the police on 999. The silent solution: If you can’t speak or make a sound when calling 999, listen to the operator’s questions, then tap the handset. If prompted, press 55. Your call will be transferred to police who will know it’s an emergency.

Norfolk Integrated Domestic Abuse Service

Phone: 0300 561 0555

NIDAS stands for Norfolk Integrated Domestic Abuse Service and is a domestic abuse support service for those classed as high and medium risk. They also offer dedicated support for children and young people, recovery programmes, coordinated multi-agency support, court support, a domestic abuse champion network, and training for professionals, across Norfolk

Leeway refuge services

Phone: 0300 561 0077

Email: referrals@leewaynwa.org.uk

  • 24-hour telephone support
  • Residential services including short term emergency accommodation for people with no recourse to public funds
  • Women’s outreach service in Norwich, Broadland, Breckland, King’s Lynn/West Norfolk and drop-in advice sessions in these areas
  • Male advice line staffed by specialist male workers 10am-12pm every Wednesday
  • One-to-one support and group work for children and young people
  • Adolescent to parent abuse service
  • Multi-lingual support across Norfolk and free immigration advice

Orwell refuge services (Haven Project)

Telephone: 0845 467 4876

Email: havenproject@orwell-housing.co.uk

Area covered: South Norfolk

  • Telephone support line 10am-4pm Monday-Friday
  • Emergency accommodation for females only
  • Community support for men and women
  • Orwell has a specialist domestic abuse worker in the South Norfolk Early Help Hub. Requests for support into this service can be made on 01508 533933 or via the South Norfolk Help Hub website

Victim Support

Telephone: 0808 1689 111 (National Helpline, 24 hours) 0300 303 3706 (Norfolk and Suffolk Victim Care, 8am-5pm Monday-Friday)

Email: vcu.eastofengland@victimsupport.org.uk

Telephone and face to face support for male and female victims

Pandora

Phone: 07526 257857 (10am-3pm Friday only)

Website:  Email: referrals@pandoraproject.org.uk

Area covered: King’s Lynn and West Norfolk

  • Telephone and face to face support
  • Drop-in sessions
  • Support for female victims and survivors and child on parent violent programmes.

Daisy Programme

Phone: 01953 880903

Email: help@daisyprogramme.org.uk

Area covered: Breckland

  • Support for male and female victims
  • Face to face support and counselling
  • Survivor courses such as the Freedom Programme and My Confidence
  • Drop-in support groups and choir

National organisations:

National Domestic Violence Helpline

Phone: 0808 2000 247

Email: helpline@womensaid.org.uk

  • 24-hour domestic violence helpline for women. If you are unable to call you can also receive support from the helpline workers by emailing helpline@womensaid.org.uk. They will respond to your email within 5 working days
  • Referral to emergency safe accommodation and information about refuges
  • Information about legal rights, housing and welfare rights. Referral to the relevant services
  • Advice and information for victims, professionals, friends or family

Galop

Telephone: 0800 999 5428

Email: info@galop.org.uk

  • Support with lesbian, gay, bisexual and transgender domestic abuse
  • Telephone support line open 10am-5pm Monday, Tuesday and Friday, 10am-8pm Wednesday and Thursday
  • Transgender specific support line 1pm-5pm Tuesday
  • Online chat support available 5pm-8pm Wednesday and Thursday

Respect Men’s Advice Line

Phone: 0808 801 0327

Email: info@mensadviceline.org.uk

  • Advice and support for men experiencing domestic violence and abuse
  • Telephone support line 9am-8pm Monday and Wednesday, 9am-5pm Tuesday, Thursday and Friday
  • If you are unable to call you can also receive support from the Helpline Advisors by emailing info@mensadviceline.org.uk and they will aim to reply within two working days
  • Online chat support available 10am-4pm Tuesday and Wednesday

Mankind Initiative

Telephone: 01823 334244

  • Telephone support line for male victims of domestic abuse 10am-4pm Monday-Friday
  • Information about reporting incidents, planning an escape and police procedures
  • Signposting to support for emergency housing and specialist legal help

National Stalking Helpline

(delivered by Susy Lamplugh Trust)

Phone: 0808 802 0300

  • Telephone support line available 9.30am-4pm Monday, Tuesday, Thursday, Friday and 1pm-4pm Wednesday
  • Advisors can provide information about the law in relation to stalking and harassment in the UK, reporting stalking or harassment, effective gathering of evidence, ensuring your personal safety and that of your friends and family, and practical steps to reduce the risk

Paladin: National Stalking Advocacy Service

Phone: 020 3866 4107

Email: info@paladinservice.co.uk

  • Provide trauma informed support, advice and advocacy to high risk victims
  • Raise awareness of dangers and risks of stalking
  • Provide university accredited ISAC training and CPD accredited training to professionals
  • Analyse the application of the stalking law
  • Campaign on behalf of victims of stalking
  • Develop a “Knowledge Hub”– a single port of call for any victim seeking the best support and safety advice, for a professional seeking information about how to respond to stalking and principles of an effective advocacy service