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Volunteers and community groups

This is a new section that we will be developing in 2021. With the advent of the pandemic the number of volunteers and community groups in Norfolk has increased significantly, and we are keen to support the work being done at that local level, promoting best practice and helping to keep those they assist safe.

Norfolk Community Advice Network (NCAN)

NCAN provide a referral system that connects many advice and community support providers county-wide, to facilitate access to better support for professionals and their service users.

NCAN evolved from some local charities being able to make in-person referrals between agencies if a client needed further support from a different service. They were able to do this because they were in the same building or close-by.

In 2008, NCAN received funding from the Big Lottery Fund Advice Plus Programme. The funding enabled the Steering Group agencies to strengthen and develop the network of advice agencies in Norfolk, and in 2009, the Referral System was launched.

Since then, NCAN has been able to continuously expand its membership with members across the VCSE and Statutory sectors to give Norfolk residents the support they need when they need it.

By helping to connect people to appropriate advice and support services NCAN’s aim is to ensure that Norfolk residents can access good quality social welfare information, advice, assistance and representation when and where they need them most.

Norfolk Community Advice Network