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Norfolk Community Law Service (NCLS) are looking to recruit a volunteer receptionist to assist in the running of their free legal advice service in King's Lynn.
The service will run on alternate Thursdays at Kings Lynn Citizens Advice from 2pm to 4pm with local solicitors provide 15 minute appointments for clients on a rota basis. Advice given covers family law, employment law, and will & probate and elderly client advice.
The receptionist will be the first point of contact for clients so you will need excellent client care skills and be sensitive and welcoming. You will need to set up the reception desk with the NCLS papers and then meet the client and check them in. You will then show the client into the solicitor’s office and manage the list for the session. After the appointment you need to collect feedback from the client as well as looking after remaining clients. At all time you must be mindful of confidentiality and support the solicitor in running an efficient service. At the end of the service you will need to put all the papers away and deal with any admin from the session.
You will be supervised by Susan Williams who manages the Citizens advice Office. This role will suit someone who has an interest in legal matters and who enjoys helping and working with people. Ideally you will have some experience working in a front line role with clients although this does not need to have been in a legal setting. Diplomacy, tact and a friendly approach will go far in this setting.
NCLS provides a vital service to Norfolk and NSAB is very supportive of their work.
For further information please contact Judi Lincoln (Advice & Volunteer Manager, NCLS) on tel 01603 496623 or email firstname.lastname@example.org.
NCLS is a local Charity who remit is Access to Justice. NCLS target their services at a range of vulnerable groups e.g. those on low incomes, offenders, ex-offenders, migrant workers, other BME groups, people with physical disabilities and mental health issues. Many of NCLS clients have complex needs and require a lot of support. Around 35% have no access to the Internet so not able to access advice on line.services are aimed at vulnerable clients who can’t afford advice.