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Further Information

SCIE guidance: concerns about a social care, health or housing provider

The Social Care Institute for Excellence (SCIE) has produced guidance for how to raise or handle a concerns about a social care, health, housing or related provider.

Raising a concern

This guidance is for people who use services and carers, to help you to raise concerns effectively if things are not going well.

Dealing with a concern

This is a practical guide for social care, health and housing providers. It aims to help you respond effectively to concerns and to promote joint working across sectors to improve the experience of those who have to navigate the system.

Read Concerns about a social care, health or housing provider