Skip to content

Are you worried about an adult? Please call 0344 800 8020

Report a concern

Safeguarding Friends

Do you believe that everyone has the right to live their life free from abuse and harm?

Do you have a background in adult safeguarding?

Are you a retired professional who can spare up to 1½ days per month to help protect people vulnerable to abuse and harm?

If you answered yes to the above questions, then Safeguarding Friends would like you to get in touch.

Safeguarding Friends are volunteers who approach and visit care establishments in west Norfolk to talk directly to residents, either with or without family members, about the ten types of abuse. On occasions they also talk to staff groups to enhance their understanding of what an abusive act or incident can feel like for the people they care for. 

This initiative was started in the west of the county and NSAB are keen to help it extend across the remainder of Norfolk. 

It was set up in recognition that residents in care homes are some of the most vulnerable people in our society, and while everyone in the care sector receives statutory safeguarding training, residents and their families often receive little information.

The volunteers currently participating in the scheme are retired professionals from health and social care, with experience in dealing with safeguarding incidents.

When people enter residential care, all residents should receive a 'Welcome pack' that usually has some information about safeguarding.  Safeguarding Friends seeks to build on this information in a non-threatening, informal but professional discussion. 

“After going through the different recognised categories (Care Act 2014) we advise the residents and their families, what they should do if they experience or witness abuse, even at its lowest level.

The role of the volunteer is not to investigate the abuse but to bring it to the attention of the person in charge of the establishment at the time of the visit and for them to raise it as a safeguarding concern with Adult Social Services, who are the lead agency in responding to any reported incidents.

Using our own professional experiences, we are able to illustrate, from actual anonymised cases, all 10 categories of abuse. This allows us to give 'real' examples of the scenario and its outcome for the adults involved.”

For west Norfolk residential, nursing or supported living providers interested in using this free service, please contact Safeguarding Friends via email at:

**Please note that this is not a referral service and those with safeguarding concerns should contact Norfolk County Council in the usual way - telephone 0344 800 8020**

Becoming a volunteer

As a volunteer, you will play a vital part in helping the Norfolk Safeguarding Adults Board to inform adults in receipt of care services and their families about safeguarding.

To find out more please click on the information sheet and minimum requirements below.

Safeguarding Friends flyer Aug 2020

Date: 2020-08-25 / PDF (176 KB)


Date: 2021-09-02 / PDF (58 KB)


Date: 2020-08-25 / PDF (114 KB)


Date: 2019-05-12 / DOCX (38 KB)


Safeguarding Friends quiz

Safeguarding Friends (west) have developed an activity to help remind and encourage ongoing discussion of some of the key aspects of safeguarding adults at risk in care environments.

In light of the continuing pandemic restrictions, we offer a general interest quiz with some safeguarding questions included, that should provide activity and give a chance to talk about safeguarding in a relaxed and engaged way.

The attached quiz, along with the answers, aims to give activity co-ordinators a tool to facilitate small groups (up to 10 people works well), to encourage thinking and participation.

The quiz includes 5 safeguarding questions, which we think are important, as well as general knowledge questions which can be substituted to suit your residents.  Please keep the safeguarding questions in place.

If you have any queries regarding the quiz, including requests for further safeguarding adults questions, or if you know anyone who would like to become a volunteer, please contact us at

Safeguarding Friends quiz

Accompanying letter

More information

If you would like an informal chat about Safeguarding Friends, please call Becky Booth (NSAB Deputy Manager) on 07795 800263, or email

Although there may be certain limitations on visits to care homes currently, please do get in touch with us to find out how you might be able to help out in the future.