Skip to content

Are you worried about an adult? Please call 0344 800 8020

Report a concern


This page collects together information and updates to help partners respond to the COVID-19 pandemic. 

Please note that this page will be removed 16/08/2021 as Covid-19 impact and measures have largely become business as usual. Any information that is still useful will be added to other pages on the site where relevant.

Click here for the latest government advice and updates

(NSAB page last updated 03/08/2021)

NSAB | Position statement on COVID-19 related SAR referrals

Friday 26 June: the Norfolk Safeguarding Adults Board (NSAB) published a Position Statement on COVID-19 related Safeguarding Adults Review referrals.

The purpose of this statement is to advise all stakeholders and partners on how NSAB will consider any COVID-19 related Safeguarding Adults Review (SAR) referrals it may receive in the coming months. 

Norfolk Safeguarding Adults Board COVID-19 related Safeguarding Adults Review referrals Position statement.

All stakeholders and partners are asked to share this statement with their staff, contacts and networks. Thank you.

As we now move into a new phase of the response to the pandemic, there has been much debate about the possible increase in adult safeguarding concerns that may come to partners’ attention (and subsequently through to Norfolk County Council). It is suspected there may be many potential cases from the pandemic where a person has died which will give Norfolk critical learning to help improve adult safeguarding. 

The position statement sets out how, to enable the best learning possible and to avoid duplication in relation to COVID-19 related SAR referrals, NSAB will meet its statutory duty to conduct a SAR for cases which meet the statutory criteria. Click here to read more about the criteria.

Adult safeguarding: General

Advanced care planning & end of life care

Advice services |  Norfolk Community Advice Network – Advice Charities

BAME | Domestic abuse COVID-19: new workplace guidance

Honour Abuse Research Matrix (HARM) network at University of Central Lancashire, together with a panel of leading experts, have developed evidence-based recommendations to help employers safeguard their staff during the COVID-19 lockdown in an inclusive way that recognises and respects the cultural and ethnic diversity of their workforce. 

Coronavirus scam alert

The Financial Conduct Authority has issued warnings over a surge of coronavirus-related scams. It is urging people not to respond to unsolicited phone calls and emails.
Keep up with the latest issues and data from Action Fraud here

Norfolk Scams Prevention Service (NSPS)

The Norfolk Scams Prevention Service (NSPS) is a FREE and confidential support available to anyone affected by scams and fraud. Visit their webpage within the Norfolk and Suffolk Victim Care website.

Coronavirus scams

The National Trading Standards Scam Team have produced a social media pack alongside their press release and a letter template on Coronavirus scams. 

Please share this material (including the infographic) that has been designed on show to protect yourself and others from coronavirus scams.

Click here for:

Care homes

Domiciliary Care

Link to latest Government guidance:

Domestic abuse

On the 11th April 2020 the Home Office launched a new public awareness campaign highlighting that if anyone is at risk of, or experiencing domestic abuse, help is still available. The campaign, under the hashtag #YouAreNotAlone, will aim to reassure those affected by domestic abuse that support services remain available during this difficult time. (29/06/2021 This remains a current message

At home shouldn’t mean at risk. If you or someone you know is suffering from #DomesticAbuse, isolation rules do not apply. Police response & support services remain available. Find support at or call 999 if you are in immediate danger. #YouAreNotAlone.

We are asking all NSAB partners and supporters to use this material on their social media platforms. 

Easy Read

Thank you to Opening Doors for sharing these easy read documents:

Gt Yarmouth Refugee & Outreach Support Ltd (GYROS)

Healthwatch Norfolk

Health, social care, ambulance service

Do you work in community based health and social care or ambulance services? @NHSEngland have collected guidance to help you respond to #COVID19 into a single place.
Click here for NHSE/I Coronavirus Community based health, social care, mental health trusts and ambulance services.

Lasting Power of Attorney ( LPA )

Mental Capacity & Deprivation of Liberty Safeguards (DoLS)

GOV.UK Coronavirus Information Service WhatsApp

This new FREE to use service offers official, trustworthy and timely information and advice about coronavirus (COVID-19), to further reduce the burden on NHS services. To use the FREE GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

Social Care Institute for Excellence (SCIE)

SCIE COVID-19 resource directory for social care | The new directory of resources and best practice hub includes links to SCIE, government and key sector work on COVID-19. You can filter searches by specific audience, subject term, content or format type to narrow down your search and find the information you need with 260+ resources.

Useful information: Social distancing/isolation and older people 

COVID-19 vs social isolation
This British Society of Gerontology article looks at the impact technology can have on communities, social connections and citizens during this period of social distancing, with a particular emphasis on older people. Click here to read: COVID-19 vs social isolation by Hannah R. Marston, Charles Musselwhite, & Robin Hadley.

Also of interest: