This page collects together information and updates to help partners respond to the COVID-19 pandemic.
Please note that this page will be removed 16/08/2021 as Covid-19 impact and measures have largely become business as usual. Any information that is still useful will be added to other pages on the site where relevant.
(NSAB page last updated 03/08/2021)
NSAB | Position statement on COVID-19 related SAR referrals
Friday 26 June: the Norfolk Safeguarding Adults Board (NSAB) published a Position Statement on COVID-19 related Safeguarding Adults Review referrals.
The purpose of this statement is to advise all stakeholders and partners on how NSAB will consider any COVID-19 related Safeguarding Adults Review (SAR) referrals it may receive in the coming months.
All stakeholders and partners are asked to share this statement with their staff, contacts and networks. Thank you.
As we now move into a new phase of the response to the pandemic, there has been much debate about the possible increase in adult safeguarding concerns that may come to partners’ attention (and subsequently through to Norfolk County Council). It is suspected there may be many potential cases from the pandemic where a person has died which will give Norfolk critical learning to help improve adult safeguarding.
The position statement sets out how, to enable the best learning possible and to avoid duplication in relation to COVID-19 related SAR referrals, NSAB will meet its statutory duty to conduct a SAR for cases which meet the statutory criteria. Click here to read more about the criteria.
- NSAB Guidance: When a person is not following the guidelines on social distancing or self-isolating due to COVID-19 (04 December 2020)
Adult safeguarding: General
- Safeguarding adults during the COVID-19 crisis | Social Care Centre of Excellence (updated July 2021)
- Safeguarding adults with dementia during the COVID-19 pandemic (SCIE) (updated July 2021)
Advanced care planning & end of life care
- A Joint statement from the BMA, Care Provider Alliance (CPA), CQC and the Royal College of General Practice (RCGP) on advance care planning
- Click here for Gold Standard Framework (GSF) Signposting and guidance on the Coronavirus Epidemic. The Gold Standards Framework Centre CIC (GSF Centre CIC) provides training for generalist frontline staff in health and social care, to enable the provision of ‘gold standard’ care for all people nearing the end of life.
Advice services | Norfolk Community Advice Network – Advice Charities
- Signposting Information for Professionals – link to NCAN Homepage, which will always have the latest updates on who to contact and how
BAME | Domestic abuse COVID-19: new workplace guidance
Honour Abuse Research Matrix (HARM) network at University of Central Lancashire, together with a panel of leading experts, have developed evidence-based recommendations to help employers safeguard their staff during the COVID-19 lockdown in an inclusive way that recognises and respects the cultural and ethnic diversity of their workforce.
Coronavirus scam alert
The Financial Conduct Authority has issued warnings over a surge of coronavirus-related scams. It is urging people not to respond to unsolicited phone calls and emails.
Keep up with the latest issues and data from Action Fraud here.
Norfolk Scams Prevention Service (NSPS)
The Norfolk Scams Prevention Service (NSPS) is a FREE and confidential support available to anyone affected by scams and fraud. Visit their webpage within the Norfolk and Suffolk Victim Care website.
Please share this material (including the infographic) that has been designed on show to protect yourself and others from coronavirus scams.
Click here for:
- Social media pack – please share on all your platforms (Word)
- Social media pack – please share on all your platforms (PDF)
- Coronavirus postcard/Infographic - this is printable and shareable via social media or email
- Letter template - for partners who want to contact people in vulnerable situations in their area. Please add your own logos and contact information and edit as you wish.
- Click here for Norfolk County Council's Coronavirus guidance for professional care providers (this is updated regularly)
- Managing a fall that may require an ambulance during the COVID-19 pandemic (May 2020)
- Govt Guidance: COVID-19: How to work safely in care homes (last updated 19/07/2021)
- COVID-19: Guidance on supported living (last updated 02/08/2021).
Link to latest Government guidance:
On the 11th April 2020 the Home Office launched a new public awareness campaign highlighting that if anyone is at risk of, or experiencing domestic abuse, help is still available. The campaign, under the hashtag #YouAreNotAlone, will aim to reassure those affected by domestic abuse that support services remain available during this difficult time. (29/06/2021 This remains a current message)
At home shouldn’t mean at risk. If you or someone you know is suffering from #DomesticAbuse, isolation rules do not apply. Police response & support services remain available. Find support at http://gov.uk/domestic-abuse or call 999 if you are in immediate danger. #YouAreNotAlone.
We are asking all NSAB partners and supporters to use this material on their social media platforms.
- Govt guidance Coronavirus (COVID-19): support for victims of domestic abuse (last updated 18/06/2021)
- Guidance from SafeLives | Staying safe during COVID-19 A guide for victims and survivors of domestic abuse
- World Health Organization (WHO) Factsheet on Domestic Violence | COVID-19 and violence against women What the health sector/system can do
- Alcohol and Domestic Abuse in the Context of COVID-19 Restrictions. A briefing paper from Alcohol Change UK.
- Domestic Violence and Abuse: Safeguarding During the COVID-19 Crisis | Social Care Institute for Excellence (SCIE) (updated 27/07/2021)
- Women’s Aid | COVID-19/Coronavirus: Domestic Abuse, Sexual Violence and other forms of gender based violence | Advice for friends, family, neighbours and community members | April 2020
- November 2020 - One Voice 4 Travellers - aiming to encourage women and girls in the Gypsy / Roma / Traveller community to acknowledge they are or have been a victim of Domestic Abuse - National Reporting Project: One Voice 4 Travellers Domestic Abuse 3rd Party Reporting Project and 3rd Party Reporting Form
Thank you to Opening Doors for sharing these easy read documents:
- Easy Read Coronavirus | My plan for being safe and staying in (Opening Doors)
- Easy Read Information about Coronavirus (COVID-19) Updated 12.03.2020
- Easy Read Coronavirus | Poster (01) - How to stay safe
- Easy Read Coronavirus | Poster (02) - Coronavirus and health issues
- Easy Read Coronavirus | Poster (03) - What if you get ill?
Gt Yarmouth Refugee & Outreach Support Ltd (GYROS)
- Healthwatch Norfolk COVID-19 Resource Pack (updated June 2020)
- You can also visit the Healthwatch website for more news and updates
Health, social care, ambulance service
Do you work in community based health and social care or ambulance services? @NHSEngland have collected guidance to help you respond to #COVID19 into a single place.
Click here for NHSE/I Coronavirus Community based health, social care, mental health trusts and ambulance services.
Lasting Power of Attorney ( LPA )
- The Office of the Public Guardian, in recognising the increase of need to check the validity and scope of LPAs have introduced a rapid check process (within 24 hours).
Click here for Guidance for NHS and social care staff: check if a COVID-19 patient has an attorney or deputy.
Mental Capacity & Deprivation of Liberty Safeguards (DoLS)
- Looking after people who lack mental capacity (Gov.uk 27th April 2021) includes links to DoLS form and decision-making flowcharts for hospitals and care homes
- Mental Capacity Act (2005) (MCA) and deprivation of liberty safeguards (DoLS) during the coronavirus (COVID-19) pandemic: additional guidance (Updated 27 April 2021)
- 39 Essex Chambers | Rapid Response Guidance Note: Testing for COVID-19 and mental capacity (04 May 2020)
GOV.UK Coronavirus Information Service WhatsApp
This new FREE to use service offers official, trustworthy and timely information and advice about coronavirus (COVID-19), to further reduce the burden on NHS services. To use the FREE GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.
Social Care Institute for Excellence (SCIE)
SCIE COVID-19 resource directory for social care | The new directory of resources and best practice hub includes links to SCIE, government and key sector work on COVID-19. You can filter searches by specific audience, subject term, content or format type to narrow down your search and find the information you need with 260+ resources.
Useful information: Social distancing/isolation and older people
- COVID-19 and the consequences of isolating the elderly | The Lancet Public Health (published 19 March 2020)
COVID-19 vs social isolation
This British Society of Gerontology article looks at the impact technology can have on communities, social connections and citizens during this period of social distancing, with a particular emphasis on older people. Click here to read: COVID-19 vs social isolation by Hannah R. Marston, Charles Musselwhite, & Robin Hadley.
Also of interest: