Scams
Norfolk Against Scams Partnership (NASP)
Help make Norfolk a scam free county. The NASP is positive opportunity to bring together all organisations, services, businesses, charities or community groups who can play a role in protecting the public, businesses or customers from scams and fraud. The NASP now has 53 partners working to raise awareness of scams, doorstep crime and fraud to the Norfolk community.
NASP partners are asked to sign the NASP Charter and will work together to create an action plan to deliver its aims.
All partners big or small can help. Please get your organisations to sign up today.
Scams app
The National Trading Standards Scams team is excited to launch its new tool designed to help everyone stay safe from scams.
The app marks a big step forward in helping communities, professionals and volunteers spot scams earlier, to protect vulnerable people and build confidence when dealing with suspicious situations. Whether you're on the frontline or simply want to stay informed, the app is designed to put practical scam-fighting tools right in your pocket.
The app currently offers three key features:
1. Scams awareness training
The app includes clear, accessible training on how to protect yourself from some of the most common scam types, including:
- doorstep crime
- telephone fraud
- mail fraud
This training session is ideal for refreshing your knowledge or learning the warning signs from scratch.
2. Image and screenshot analysis
Not sure whether that email, text message or letter is legitimate? Users can upload screenshots or photos directly into their app. The integrated Ask Silver AI analyses the content and provides a report on how likely it is to be a scam, offering fast, practical guidance when you need it most.
3. Website checking tool
If you've come across a website that doesn't feel right, the built-in Ask Silver AI scams checker can help. Simply submit a URL and receive an assessment of whether the site appears trustworthy, helping users avoid malicious or fraudulent websites.
The Friends Against Scams app is all about empowerment, giving people the confidence, knowledge and tools to take action against scams before harm is done.
To find the app, search 'Friends Against Scams' in your app store today. It's available on both Apple and Android, or to find out more about the app visit the Friends Against Scams website
Ring 159...
Did you know there is a quick way to connect to your own bank if you think you may be being scammed?
"Consumers wanting to avoid financial fraud now have a secure and easy-to-remember phone number to contact their banks on in order to avoid painful scams. It could prove to be the safest way for many to contact their provider if they have suspicions and concerns about their accounts, or even if they're struggling to find a customer services number.
Stop Scams UK and Global Cyber Alliance support a UK-wide 159 call service, which is designed to guarantee consumers a safe route to contacting their banks.
The scheme is urging people to "stop, hang up and call 159" to check calls are for real. The idea is to help those who believe they have been contacted by scammers claiming to be their bank, or by fraudsters who encourage them to transfer money." Martin Lewis Money Saving Expert article
See more about the scheme here Stop Scams UK
Norfolk Trading Standards Team
Did you know you can get details of current scams in Norfolk and beyond?
For more information and to sign up to their regular alerts, visit this page: Norfolk Trading Standards Consumer Alerts
National Trading Standards Scams Team
The National Trading Standards Scams Team (NTSST) is there to help tackle mass marketing scams, and to disrupt the perpetrators behind mail scams. It works in partnership with agencies across the country to help identify those people who have been victims of mass marketing fraud.
Friends Against Scams is an NTSST initiative, which aims to protect and prevent people from becoming victims of scams by empowering them to take a stand against scams. They have recently launched an eLearning resource to help professionals and practitioners who will be interacting with victims of scams (such as social workers, community nurses, volunteers and befrienders).
The eLearning gives an understanding of the scale of the problem of scams, an understanding of the legislation that can be used to support scam victims and to prosecute criminals behind scams, an insight into the behaviour of the criminals behind the scams, an understanding of the legislation that can be used to support scam victims and to prosecute criminals behind scams, and practical advice on how best to support a victim of scams. You can complete the practitioner eLearning here
2025 Updated Friends Against Scams website
Friends Against Scams have recently launched their updated website. The site now includes four versions of their Friends Against Scams Awareness Session:
- Interactive online
- Online training video
- British Sign Language version
- Accessible version
Anyone can take the training to gain more understanding about the different types of scams and how to report them.
Following on from the initial session there is also an additional Practitioner eLearning training which is designed to assist professionals and practitioners who will be interacting with victims of scams, this includes but is not limited to; social workers, community nurses, volunteers and befrienders.
You can find the Friends Against Scams website at friendsagainstscams.org.uk
The NTS Scams Team and others have seen anecdotal evidence that neurodivergent individuals may be more likely to become a victim of fraud. They commissioned research and the findings can be found on their website
A toolkit for practitioners
This toolkit is intended to give you the tools to support victims of fraud and scams. Based on the latest evidence and research - and learning from other areas of victim support - the toolkit will:
- help you understand what a victim of a fraud or scam may be going through
- help you develop techniques to support fraud and scam victims
- give you examples of what to say and, just as importantly what not to say, to victims
You can view the toolkit here
Self care leaflet for victims of fraud or scams
Norfolk Scams Prevention Service (NSPS)
The Norfolk Scams Prevention Service (NSPS) is a FREE and confidential support service available to anyone affected by scams and fraud. NSPS is fully operational at the moment. If you live in Norfolk and have been targeted by a scam, they can help. If you would like support after being the victim of a fraud, then contact the Norfolk Scams Prevention Service on 0300 303 3706. Alternatively, you can email nsvictimcare@victimsupport.org.uk.