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This CQC report gives information on how acute, community and mental health trusts about have used CQC's Quality Improvement (QI) across their organisation. QI is a systematic approach to improving service quality, efficiency and morale. The report highlights what these trusts told us about their experiences of using QI.
The report is not a ‘how-to guide’. It uses the words of hospital staff to share learning with other trusts. Case studies aim to inspire those who may be considering adopting a QI approach.