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To support implementation of the Mental Capacity Act the National Mental Capacity Forum (NMCF) working with the Social Care Institute for Excellence (SCIE) have set up the National Mental Capacity Forum's Utilities Working Group (UWG).
The UWG brings together a core group of stakeholders from the utilities sector who can take actions forward to benefit individuals that utilise services – this includes energy (gas and electricity), water and the communications industries.
Its purpose is to better understand how utility companies can play a part in embedding the implementation of the Mental Capacity Act to support customer interactions/service, and to identify and implement actions to support this.