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The National Trading Standards (NTS) Scam Team have produced a report on call blocking project. The project provided over 1,500 trueCall call blocking devices to potentially vulnerable consumers as part of the project, including consumers with dementia and those deemed to be most at risk of receiving scams and nuisance calls. Members of the public were also invited to apply for call blockers via the Friends Against Scams website – run by NTS to help people spot and report scams.
Scam and nuisance calls can cause untold distress and damage for people made vulnerable by their circumstances, such as those living with dementia. The harm done by scam and nuisance calls is not limited to financial losses but also includes people feeling threatened by these calls, worried about losing money in the future and feeling helpless to stop the calls.
The report includes a very interesting section on the cost benefit of using call blockers.