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Financial Abuse

Scams and cyber resources

List of useful resources for cybercrime and fraud for individuals 15/01/2021


Norfolk Against Scams Partnership (NASP)

Help make Norfolk a scam free county. The NASP is positive opportunity to bring together all organisations, services, businesses, charities or community groups who can play a role in protecting the public, businesses or customers from scams and fraud. The NASP now has 53 partners working to raise awareness of scams, doorstep crime and fraud to the Norfolk community. 

NASP partners are asked to sign the NASP Charter and will work together to create an action plan to deliver its aims.

All partners big or small can help. Please get your organisations to sign up today.

Click here to find out more about NASP

December 2020 NASP have produced a bright and bold poster to help raise awareness of scams - download a copy of the poster Keep Yourself Safe from Scams


Monday 07 December 2020 | Increased threat of Courier Fraud - help raise awareness

Norfolk Constabulary are currently dealing with a number of courier fraud incidents, in which fraudsters are purporting to be police officers, in order to scam members of the public out of large amounts of money.

Courier fraud is where fraudsters call victims pretending to be police officers, often from London, tricking them into handing over significant amounts of cash as part of a policing operation. Fraudsters can adopt a range of techniques to facilitate this, for example, they can make the victim believe that their local banking branch are using counterfeit money, or that counterfeit money is being transferred into their account and they need to withdraw the cash and hand it over to an officer or courier for examination.

Typically, these fraudsters most commonly target older people as they could be more vulnerable firstly, as they are likely to be accepted for credit and secondly because they may have a large retirement fund/pension. They are also trusting of the police. In the last few months Norfolk has seen a significant rise in reported calls in which fraudsters have falsely claimed to be police officers. As a consequence, a number of individual victims have lost significant amounts of money which have been handed over to couriers. 

We are encouraging all our partners to help raise awareness of this crime in order to prevent others becoming a victim of it. If you are dealing with an individual who may have become withdrawn or worried about money, then don’t hesitate to ask questions.

Key messages to give out include:

  • Your bank or the police will NEVER ask for your PIN, bank card or bank account details over the phone – never give these details to anybody.
  • Neither the police nor the banks will send a courier to collect money from you.
  • Always request Photo ID and if unsure call the police.
  • If you're asked to telephone a bank, then always do it on a different phone to the one you were contacted on.
  • Fraudsters will keep the line open and have been known to play ringtones, hold music and a recorded message down the phone so the victim believes they are making a call to a legitimate number. Ensure you can hear a dialling tone before calling police or use a friend or neighbour's telephone instead.
  • Do not rush into complying to the scammers demands / requests.
  • If you have already given your bank details over the phone or handed your card details to a courier, call you bank straight away to cancel the card

Please contact Norfolk Police on 101 if you believe someone has been the victim of courier fraud. Always call 999 if an emergency.

Download your action pack here with information on courier fraud and crime prevention advice for your newsletter and social media.


Friends Against Scams

Friends Against Scams (FAS) is a national Trading Standards teams initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.  The initiative has been running for four years and over half a million people have already completed the free scams awareness session.

Read more here about the initiative


Are you or your loved ones being targeted by scams? New guide for carers (October 2020)

The National Trading Standards Scams Team, and the National Centre for Post Qualifying Social Work and Professional Practice at Bournemouth University, working in partnership with Lloyds Bank, Halifax and Bank of Scotland have produced NEW guide to help carers of people at risk avoid being scammed. This is an excellent short leaflet and gives information on stopping criminals reaching you followed by helping a friend or relative with their finances.

NSAB would like all family carers or those caring for an older adult to get a copy of this guide, can you help?. If you or your service works with or supports carers please tell about this.

Download your copy Are you or your loved ones being targeted by scams? Help to manage finances and avoid scams for people at risk and those who support them.


National Scams Awareness Campaign 2019

The Norfolk Against Scams Partnership (NASP) supported the 2019 Scams Awareness Campaign 10-23 June.  This was a national campaign and provided us with a great opportunity to raise awareness of scams in Norfolk. 

The campaign ran for two weeks; the first week looked at the group who have the highest detriment from scams (40-60s), and the second week focused on those who are most targeted by scams in volume (older people).                

Click here for additional resources


Scams Conference 2017

Over 230 professionals and partners from 90 organisations attended the Uniting Norfolk Against Financial Abuse and Scams conference in September 2017 The event jointly hosted by NSAB, Norfolk Trading Standards and Norfolk Fire & Rescue was held as part of the board’s safeguarding adults awareness week. It featured contributions from national experts in the field from Bournemouth University, City of London Police and Norfolk Public Health. The event was a call to action for the county to work more closely together to strengthen its response to financial abuse and scams.

The audience heard a number of very clear messages on the issue, including:

  • 'Scam is a fraud, fraud is a crime, crime ruins lives' – Commander Clark, City of London Police
  • ‘We urge people to report financial crime and to report on behalf of those unable to do so themselves’ – Lorne Green, Norfolk Police and Crime Commissioner
  • ‘Social isolation must be tackled before financial scamming is cracked’ – Professor Keith Brown, Bournemouth University
  • ‘It’s important to understand digital identity and social inclusion online in relation to scams and cyber crime’ – Paul Maskall, Blue Lights Ltd

Click here to download a copy of the financial abuse toolkit.


Professor Keith Brown - The financial impact of scams

Dr S.J. Louise Smith - The health impacts of scams

National Trading Standards Team & Norfolk County Council Trading Standards - Friends Against Scams

Paul Maskall - Risk, value and Inclusion: digital identity

Nadia Smith - Vulnerable victims of door-step and financial crime - How to maximise the chances of effective prosecution

Royal Mail Group - Scam mail and the need for a coordinated response

Inspector Ed Brown - Operation Bodyguard

Steve Musty, Nationwide Building Society - The bank's role in combating scams

WATCH: Scam experts share their tips on how to avoid being duped