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How to get a carer's emergency card, and other useful contacts for carers

 During COVID-19 many more people have become carers to friends, family and neighbours. If you're caring for someone over the age of 18 it's important you get a carer's emergency card. This will ensure that that person will be safe if you're caught up in an emergency.

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 Carers Matter Norfolk provides information, advice and support for unpaid carers aged 16+ who care for someone aged 18+. You can visit their website for information or contact them:

  • Call 0800 0831 148 or 07537 417850 (text only). Phone lines are open Monday to Friday 8am-8pm, Saturday 4pm-8pm and Sunday 8am-noon.  
  • Email: [email protected]

They can help you to continue caring with confidence through a range of services.  

The Carers Matter Advice Line provides free and confidential information and guidance. There's also community support available via the Carer Connectors team, who can give one-to-one support.

Carers Matter Norfolk also produces a handbook offering advice and information for carers. It covers various topics, including handling emergencies, benefits and looking after yourself and has a list of useful contacts.