Consumer law advice sets out obligations for care homes
The Competition and Markets Authority is providing advice so care homes understand their responsibilities under consumer law. It will be conducting a review in 12 months’ time to assess how well care homes are complying and may take further action before then if it finds care homes are treating residents and their families unfairly and breaking the law.
See section 6.18 and 6.24 for references to safeguarding.
Click here to read more and download a copy of the guidance.