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Further Information

Training: courses & strategy

What’s Safeguarding? Keep safe sessions for service users

Norfolk County Council is pleased to be able to offer a number of free sessions which will be delivered by our excellent safeguarding training provider St Thomas Training. These sessions will offer a safe and supportive environment, for adults with care and support needs, to understand  that they have the right to live free of harm, neglect and exploitation and

  • To recognise when they may be being harmed or exploited
  • To know who to talk to about what they want or need to keep safe
  • How the people working with them  will enable them to exercise choice and control over their lives and ensure that safeguarding is personal to them.

To enquire about having a session at your venue in Norfolk please email: david@stthomastraining.co.uk

Click here for the flyer.


Learning lessons from safeguarding adult reviews - one day sessions spring/summer 2018

A one day session to enable practitioners to understand the key themes emerging from safeguarding adult reviews (SARs).  Delegates will be able to reflect on what the learning means for their practice with service users and their communication, and joint working with staff from partner agencies.

One day workshops are planned for:

Mon 17 September (fully booked)

31st October has spaces

27th February 2019 has spaces

19th March 2019 has spaces

They are free for staff from Norfolk County Council, £50 per person for staff in partner agencies or £100 for three if booked at the same time for any date.  For more information, click here


NSAB 2018 workshops: Safeguarding Adults & Coercive Control – an introduction (back by popular demand)

Following the success of the June workshops series we will be repeating this training later in the year (possible October). Please watch the website and Twitter for more details.

This FREE* half day workshop aims to increase practitioner and manager confidence in recognising and working with people who have care and support needs and are experiencing coercive control, to lead to better outcomes for this group. The workshop will discuss recent developments in legislation around controlling and coercive behaviour as linked to domestic abuse, and consider how this can be understood in a wider context of adult safeguarding. We’ll look at messages from research to inform practice before considering how to make safe enquiries, and how coercion can impact on mental capacity.

The workshop aims are:

  • For frontline staff to identify and know how to respond to coercive and controlling behaviour
  • To raise awareness of issues relating to coercive control of people with care and support needs
  • To consider the interplay between coercive and controlling behaviour, mental capacity and safeguarding adults
  • To ensure early intervention in supporting people who are felt to be experiencing coercive and controlling behaviour.

By the end of the session participants will be able to:

  • Describe the relationship between coercive control, domestic abuse and risk
  • Begin to understand the psychological impacts associated with coercive and controlling behaviour
  • Outline key challenges of practice in this area, including the interplay between coercive and controlling behaviour, mental capacity and safeguarding adults
  • Outline and fulfil the roles and responsibilities of health, social care and housing staff working with coercive control of people with social care needs in safeguarding situations, including using the principles of safe enquiry in their work
  • Support the person to develop a safety plan
  • Be able to refer to legal frameworks
  • Identify key actions that they can take away to develop their own practice, or that of their organisation.

*PLEASE NOTE: A late cancellation / non-attendance fee of £75 will apply to: cancellation within 72 hours of the event or non-attendance on the day.


Training for trainers in safeguarding adults awareness  - £199(+VAT)

Norfolk Safeguarding Adults Board (NSAB) in partnership with KP Social Care Training Ltd is pleased to present Train the Trainer Safeguarding Adults Awareness.

The day-long session aims to train staff to deliver safeguarding awareness training to other staff and volunteers in their organisation. Participants will be provided with a set of training materials that they can use back in the workplace, including handouts, exercises, quizzes, case studies, power point presentations and a link to a safeguarding awareness film. The pack contains all the materials for a half day or full day awareness session and a 90 minute update session.

The total cost is £199(+VAT). A great investment for your organisation and its role in adult safeguarding. 

The next dates are:

  • Tuesday 17th April 2018 at Cotman Housing Association, Bowthorpe Hall Road, Norwich, NR5 9AD  (9.15am to 4.30pm)
  • Thursday 12th July 2018 at the Green Britain Centre, Turbine Way, Swaffham, PE37 7HT  (9.15am to 4.30pm)
  • Tuesday 11th September 2018 at Cotman Housing Association, Bowthorpe Hall Road, Norwich, NR5 9AD (9.15am to 4.30pm)

Click here for more information.

Click here to book a place.


NSAB Training strategy (.pdf)


The following courses , delivered by Norfolk County Council's (NCC) provider St Thomas Training, are open to staff and volunteers from all agencies working with adults at risk of harm .

The courses are free to NCC staff and volunteers. The cost for staff from the voluntary, private and independent sector is £25 per half day and £50 per full day . We have a three for two discount. If an organisation books two places on any of the courses a third can be claimed for free.  Click on the link below to the St Thomas Training Website to find dates and venues and to book places.

Safeguarding Awareness

 A half day course for all staff and volunteers in contact with vulnerable adults who have not previously attended safeguarding training


To enable staff and volunteers to recognise safeguarding concerns and to know what to do when concerns arise.

Learning outcomes:

  • Understand what safeguarding is and their role in safeguarding adults
  • Understand the Making Safeguarding Personal agenda and how to ascertain the outcomes the service user wishes for themselves  ‘
  • Recognise an adult potentially  in need of safeguarding and take action
  • Understand the procedures for making a safeguarding alert
  • Understand dignity and respect when working with individuals
  • Have knowledge of policy , procedures and legislation that supports safeguarding adults activity

Developing Safeguarding Practice (Updates – replaces the refresher course)

A half day course for staff and volunteers who have attended the safeguarding awareness course and require an update and to develop their knowledge and skills of safeguarding adults 


To enable participants to discuss and develop their safeguarding knowledge and skills in a supportive learning environment. The course will feature safeguarding update and participants will also be encouraged to share examples of work they have undertaken since they completed the awareness and discuss issues they have come across, or practice dilemmas with a skilled and knowledgeable facilitator. Participants  will also work with a case study from referral to conclusion of the safeguarding process.

Learning outcomes:

  • To have received and understood  updated knowledge about safeguarding legislation and guidance
  • To have discussed the Making Safeguarding Personal agenda and know what it means for their practice
  • To understand the behaviours that constitute domestic abuse as outlined in the Duluth Wheel
  • Understand the effects of coercion and control on decision-making, and when a safeguarding response is required to protect a service user
  • To have developed skills and knowledge in safeguarding practice
  • To have worked with a case study from referral to conclusion of the safeguarding process and understand their role

Safeguarding Know How for Provider Managers


A two day course for e managers in the voluntary, private and independent sector to  enable them fulfil their safeguarding responsibilities effectively and work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

Learning outcomes:

  • Understand your role as a manager/ senior staff member  responsible for safeguarding adults
  • Update knowledge of safeguarding legislation, guidance and local procedures in particular the nature of domestic abuse and the new offence of coercive control
  • Refresh knowledge and understanding of the principles of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards
  • Know how to share and gather information in order to contribute to a safeguarding enquiry
  • Have developed communication skills  with service users to enable them to express the outcomes they wish to achieve to keep themselves safe
  • Know how to make a safeguarding referral and how to contribute to the safeguarding process
  • Know how to contribute to and comply with  a safeguarding plan
  • Understand the rules that govern information sharing , consent and confidentiality
  • Know how to deal with allegations against staff and when to refer to  the MASH 
  • Be apply to apply and implement the safer recruitment agenda in your organisation ; understand  when DBS checks are required and how to ask questions about motivation to work with vulnerable adults
  • Know how to manage complaints from family members and how to ensure that the complaints process does not  detract from any  safeguarding concerns

Learning Lessons From Safeguarding Adults Reviews – New for This Year !


To enable practitioners and managers in any organisation to learn together  in a supportive, non blaming environment about the key themes emerging from Safeguarding Adults Reviews. Delegates will also reflect on what the learning  means for their practice with service users and their communication and joint working with staff from partner agencies

Safeguarding Adults Reviews are  conducted when a service user has died or experienced serious harm and there are concerns about how agencies have worked together to safeguard the person. Often in these cases staff have worked diligently and with great care and concern for the service use but with the benefit of  hindsight an SAR can shine a light on how staff may have been caught up in complex inter agency or family dynamics which made it difficult to accurately assess the risks to the service user or hear the service users voice.

The course will consider our Norfolk SARs and learning emerging nationally throughout the year.

Learning Outcomes:

  • To understand the themes emerging from SARs and what it means for developing individual practice
  • To have analysed a section of an anonymised SAR with a view to considering the multi agency context and the risks to the service user
  • To understand the concept of static and dynamic risks and the protective / mitigating factors within a person’s life and now to balance them to describe
  • To clarify best practice in information sharing and the multi agency dynamics which can operate to as a barrier to gathering information
  • To know how to use supervision effectively to share and analyse risk
  • To understand the inter relationship between the MCA and safeguarding work and how the assumption of capacity and the concept of ‘Lifestyle choice’ can detract from understanding the risk of harm
  • To know how the ‘Rule of Optimism ‘ can operate when there are serious risk to service users and to understand how to recognise this 

St Thomas

The training is commissioned jointly by Norfolk County Council and many of the sessions are open to employees of health and social care organisations throughout the county of Norfolk as well as to employees of Norfolk County Council.

Norfolk Adult Social Services pays for all Social Care Workers in Norfolk to have free access to the Care Information & Learning Services website


Open courses 2017-18: Mental Capacity Act & Safeguarding Adults - places still available

St Thomas Training have a number of really useful open courses and a very reasonable cost but haven’t been commissioned by NCC . Never the less they look very good and the cost to organisations are reasonable.

These courses are aim to assist health & social care professionals to apply important elements of Safeguarding Adults and the Mental Capacity Act into good practice. The course are:

1.    “Learning Lessons from Safeguarding Adults Reviews”

A one-day session to enable practitioners, in a supportive, non blaming environment, to understand the key themes emerging from Safeguarding Adults Reviews (in Wales these are called “Safeguarding Adults Practice Reviews”). Participants will also reflect on what the learning means for their practice with service users and their communication and joint working with staff of partner agencies. This session will look at a selection of Reviews from across England and Wales, as well as some Reviews which are more local to the venue in which the training is taking place.

2.    “Sexual Activity and the Mental Capacity Act”

A one-day training session to give participants an overall understanding of how the Mental Capacity Act 2005 applies to issues of sexual activities. For example when a service user who has a learning disability, or dementia, wants to have a sexual relationship. Or perhaps when one half of a couple wants to continue a sexual relationship even though his/her spouse may no longer have the capacity to consent to that relationship.

3.    “Safeguarding Adults for Provider Managers and Senior Staff”

A one-day session to enable managers in the voluntary, private and independent sector to fulfil their safeguarding responsibilities effectively, and to work with their partners in the statutory sector to achieve, wherever possible, the outcomes service users wish to achieve for themselves.

4.    “Mental Capacity Act: Learning Lessons from Court of Protection Cases”

Mental Capacity Act cases go to the Court of Protection either where there is conflict amongst the people involved, and/or where the issue is so serious or complicated that it cannot be resolved through meetings and negotiation. The rulings of the Court, and the reasons for those rulings, can be invaluable in helping health & social care practitioners deal with similar issues in their own practice. So this one-day session will look at a range of cases which have been considered by the Court of Protection, to see what lessons can be learnt for our everyday practice.

Click here for more information


PREVENT training: new dates

Safeguarding vulnerable people & children from being groomed for radicalisation

This workshop is to raise awareness of Prevent (WRAP). The workshop will enable you to recognise when a person or child may be being targeted and groomed for radicalisation by people who support extremist ideologies and to know how to refer them for supportive intervention. Prevent is an important element of our safeguarding responsibilities. The workshop is delivered by a Home Office approved trainer.

Click here for the flyer and booking form.


Suicide Prevention Training 

There is a range of training available on suicide prevention. Details can be accessed via the Norfolk County Council Suicide Prevention pages  on the Norfolk County Council website.

The training section can be found on the ‘Information for Professionals’ page.

Training includes:

  • Free online Suicide Prevention Training - Developed by the Zero Suicide Alliance – A FREE 20 minute online training, which aims to; enable people to identify when someone is presenting with suicidal thoughts/ behaviour, to be able to speak out in a supportive manner, and to empower them to signpost the individual to the correct services or support. This training has been developed to raise awareness of suicide and simple steps that can be taken to prevent it.
  • Suicide Prevention for GP Practices – Delivered by Norwich & Central Norfolk Mind. A 90 minute Suicide Prevention training developed for GP Practice front line practice, including receptionists and other practice health professionals. This is a Level 1 training - to raise awareness of suicide, developed for GP practice staff who may come into contact with those at risk of suicide.
  • Suicide Prevention Workshop - Delivered by Norwich & Central Norfolk Mind. The half day workshop explores the issue of suicide and how we can provide initial help to someone who is suicidal. This is a Level 2 training – to improve knowledge, skills and attitudes of suicide, developed for staff in roles who have regular contact with those at risk of suicide.
  • Applied Suicide Intervention Skills Training (ASIST) – Delivered by Norwich & Central Norfolk Mind. An accredited two day, interactive training that prepares caregivers to provide suicide first aid interventions. This is a Level 3 training – to enhance the knowledge, skills and attitudes for key staff working directly with those at risk of suicide.

For any further information, please contact Elizabeth Barnett (Advanced Public Health Officer, Public Health, Norfolk County Council)

elizabeth.barnett@norfolk.gov.uk or t: (01603) 638472 | 07717 868 994